You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number and request. We recommend contacting us during our business hours for faster processing.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
Certain items are not eligible for return, including perishable goods, custom products, and items marked as final sale. Please check the product description carefully before making your purchase.
To initiate a return, please contact our customer service team with your order details. We will provide you with return instructions and the appropriate return address. You are responsible for the return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to be credited to your account. The exact processing time may vary depending on your payment provider.
Please note that shipping costs are non-refundable unless the return is due to our mistake. If you received a damaged or incorrect item, we will cover the return shipping costs.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order number and payment details. We will investigate the issue and work with our payment processor to resolve it as quickly as possible.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us. Our customer service team is available to assist you with any concerns or inquiries.
